Frequently Asked Questions (FAQ)

Online Fabrics have put together the following list to help answer your questions and help you along the way. If you cannot find the information you are looking for here, please feel free to fill out our enquiry form, send us an email or even a text. Head over to our contact us page for further details.


About Online Fabrics


FAQ iconI am new to ONLINE FABRICS and I would like to place an order with you. Why should I place my order with your company and not any other online fabric retailer?

One of the benefits of placing your order with us, is that we have 95% of the fabric in stock, ready for immediate despatch. Secondly, we only use Reliable Couriers for Fast Delivery. Try us once and you will see what type of service we offer.

FAQ iconAre all the fabrics on your website in Stock?

About 95% of the fabric on our website are in Stock. If they are out of Stock, we can normally restock within 2 Working Days.

FAQ iconI am looking for a certain fabric? Can you help?

The first thing to do is search for your fabric using the search Box. If you still haven't found is please email us your requirements here

FAQ iconDo you publish a catalogue?

Our web site is our catalogue! We haven't published a hard catalogue as this would only increase the prices of our Fabrics. Samples are available via the website.


Registering & logging in


FAQ iconI've forgotten my username and/or password!

If you require a username and password reminder please click here

If you are still having problems, please email us.

FAQ iconWhy doesn't my Username work?

If you remember your username correctly, then rejections are usually because you did not enter your details in the correct CASE. Ie. smith instead of Smith etc. If you require a username and password reminder please click here.


Offers and promotions


FAQ iconDo you run any special offers or promotions?

We have a special offers section to highlight products which currently are slashed in price. We also occasionally run offers across our entire website such as free delivery on orders over a certain basket total.Alternatively we may offer a 10% off on all products for a limited time only.

Our homepage will always show details of what offers are available. All offers will be automatically included for you when you check out.

FAQ iconAny chance of free delivery if my order is large?

We occasionally enable free delivery offers for large orders for limited time periods . Check out our homepage for details of any current offer.


Ordering


FAQ iconI'm not a Company. Can individuals purchase fabric from your Website?

Yes, we supply to whoever requires fabric. Simply omit the "Company Name" box on the login page

FAQ iconDo you supply samples?

Yes we do. Simply register your details with us and we are then able to browse our site at your own leisure. There is a SAMPLE button available for fabric products. All samples are charged at £0.50p but delivery is free of charge.

FAQ iconIs there a Minimum order Level?

There is No Minimum Order Level in place as we believe you should be able to purchase however much fabric whenever you require it.

FAQ iconWhy didn't you acknowledge my order?

Orders are acknowledged automatically within an hour. If you do not receive an acknowledgement, it is usually because our order confirmation email went into your junk mail folder (if you have one) or the email address you supplied was invalid. In rare cases, we may not have received your order. Please check your my account and if you have any concerns, please contact us

FAQ iconCan you order 1/2 metre length or do we have to order a full metre?

You may order 1/2 metre if you like. Simply Place 0.5 in the Quantity Box.


Payment & security


FAQ iconIs it safe for me to give out my credit / debit cards details over the internet?

All the information that you entrust in us is confidential. All the information is encrypted using the latest technology ensuring you peace of mind. All the credit card details are taken and encrypted over a secure server (SSL), offering the highest industry-standard levels of protection.


Delivery, Postage & Packaging


FAQ iconHow much is Postage & Packaging?

We charge a standard £5.95 per order, irrespective of weight. This can take 1-2 Working Days for Delivery. This is to anywhere in England, Scotland and Wales. For Northern Ireland we Charge £9.99 and to Southern Ireland £10.99

FAQ iconHow long does it take to receive the order?

If you are located in England Scotland or Wales we are able to deliver your order within 2 working days. We Currently use Parcelforce. We can also dispatch international orders.

FAQ iconIs there a cut off time for ordering the same day for a next day delivery?

If an order is placed with us before 2 pm, we try to despatch it the same day for a next working day delivery. If you require the fabric urgently, please contact our Support Team on 02476 687776 and one of our operators wll be able to advise you further.

FAQ iconWhy has my order not been delivered yet?

Please ring our Support Team on 02476 687776 or e-mail us. Sometimes we are given email addresses that don't work, or an invalid phone number.

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