Frequently Asked Questions (FAQ)

Online Fabrics have put together the following list to help answer your questions and help you along the way. If you cannot find the information you are looking for here, please feel free to fill out our enquiry form, send us an email or even a text. Head over to our contact us page for further details.


About Online Fabrics

FAQ iconI am new to ONLINE FABRICS and I would like to place an order with you. Why should I place my order with your company and not any other online fabric retailer?

FAQ iconAre all the fabrics on your website in Stock?

FAQ iconI am looking for a certain fabric? Can you help?

FAQ iconDo you publish a catalogue?

FAQ iconCan we place an Order on behalf of a School/ University/College and get Invoiced by ONLINE FABRICS?


Registering & logging in

FAQ iconI've forgotten my username and/or password!

FAQ iconWhy doesn't my Username work?


Offers and promotions

FAQ iconDo you run any special offers or promotions?

FAQ iconAny chance of free delivery if my order is large?


Ordering

FAQ iconI'm not a Company. Can individuals purchase fabric from your Website?

FAQ iconDo you supply samples?

FAQ iconIs there a Minimum order Level?

FAQ iconWhy didn't you acknowledge my order?

FAQ iconCan you order 1/2 metre length or do we have to order a full metre?

FAQ iconI would like to place an Order with Online Fabrics, please can you confirm if I order a Quantity of Fabric eg 5 Metres, would l recieve ONE length of 5 metres or 5 Individual metre lengths.


Payment & security

FAQ iconIs it safe for me to give out my credit / debit cards details over the internet?


Delivery, Postage & Packaging

FAQ iconHow much is Postage & Packaging?

FAQ iconHow long does it take to receive the order?

FAQ iconIs there a cut off time for ordering the same day for a next day delivery?

FAQ iconWhy has my order not been delivered yet?

FAQ iconAny chance of free delivery if my order is large?

FAQ iconWhat do you class as "Working Day"?


Showroom

FAQ iconDo you have a Showroom that we may visit?

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Online Fabrics Delivery Costs/Times


UK:


England, Scotland and Wales 1-2 working days
£3.95
England Scotland and Wales 1 working day guaranteed
£6.95
Northern Ireland 2 working days
£9.99
Rep Ireland 2-3 working days
£10.99
Channel Islands, Offshore Isles 2-3 working days
£8.95

Please note that our Delivery Charges are based on per order irrespective of weight. This is unlike many other websites that will charge you more according to the weight of your parcel. Whether you order 2 metres or 200 metres your Shipping Cost will remain the same


International:


Austria
£13.99
Belgium
£13.99
Czech Rep
£17.99
Denmark
£17.99
Finland
£21.99
France
£13.99
Germany
£13.99
Italy
£17.99
Luxembourg
£13.99
Netherlands
£13.99
Norway
£21.99
Poland
£21.99
Portugal
£12.99
SAMPLES
£1.00
Slovakia
£17.99
Spain
£17.99
Sweden
£21.99
Switzerland
£16.99
USA
£26.99

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