Q : I am new to Online Fabrics and would like to place an Order with you. Why should I place an order with Online Fabrics and not any other online fabric retailer?
A : One of the benefits of placing your order with us, is that we have 95% of the fabrics in stock, ready for immediate dispatch. Secondly, we also only use reliable couriers for Fast Delivery. Our main aim is to please our customers with our service and products.
Q : Are all the fabrics on your website in Stock?
A : About 95% of the fabrics on our website are in Stock. If they are out of Stock, we can normally restock within 1-2 Working Days.
Q : am looking for a certain Designs/Brand. Could you help me?
A : Firstly try and search our vast inventory using the SEARCH BOX if you cannot find what you are looking for you can also email your requirements here. Link to firstname.lastname@example.org
Q : Do you publish a catalogue?
A : No Our range is continually changing. Our web site is our catalogue! We haven't published a hard catalogue as this would only increase the prices of our Fabrics. Samples are available of our full range via the website. Online Fabrics send out regular newsletters to keep you up to date with new products and promotions we have on. Simply click to be emailed our Newsletter.
Q : Can we place an Order on behalf of a School/ University/College and get Invoiced by ONLINE FABRICS?
A : Yes you may. simply fax or email us a completed CREDIT APPLICATION FORM along with your Schools/Universities/Colleges Purchase Order and we shall take care of everything else. We shall then Invoice the School/University/College or Education Authority directly. Please make sure you have a Purchase Order Number for your order.
Q : I've forgotten my username and/or password!
A : If you require a username and password reminder please use the Forgotten your password facility on the checkout page.
Q : I'm not a Company. Can individuals purchase fabric from your Website?
A : Yes, we supply to whoever requires fabric!
Q : Do you supply samples of your range?
A : Yes we do. There is a SAMPLE option on every page for every product. Simply select the colour and add the sample to your basket. All samples are charged at 75p. Samples are dispatched daily 1st class.
Q : Is there a Minimum order Level?
A : There is No Minimum Order Level when ordering with Online Fabrics. We believe that our customers should have the flexibility to order how much they need whenever the need it.
Q : I would like to place an Order with Online Fabrics, please can you confirm that if I order a Quantity of Fabric eg 5 Metres, will l receive ONE continual length of 5 metres or 5 Individual metre lengths?
A : If you Order a quantity of fabric with us, you will receive ONE CONTINUAL PIECE of fabric unless you specify that you would like the Fabric to be cut to a certain size. If you would like the fabric CUT UP, please specify this in the SPECIAL INSTRUCTIONS BOX upon CHECKOUT.
Q : I would like to order a quantity of fabric but I would like the fabric to be cut into a few sizes. Is this possible?
Yes. Simply place your order for the TOTAL amount and then leave us a note in the “SPECIAL INSTRUCTIONS BOX” upon checkout. For example: Please cut this fabric into 10 pieces of 1.5 metres each etc.
Payment and Security
Q : Is it safe to place an order with Online fabrics and what security precautions do you take?
A : Our website is a secure website that is backed by Thawte's SSL123 certification. This provides validation that our website is registered. Through SSL encryption, the certificate ensures that information is kept private between our web server and your web browser. Thawte's SSL certificates are 256-bit encryption enabled and boast the highest level of browser compatibility in the industry.
Delivery & Postage and Packaging
Q : How much do you charge for UK Shipping and what are the Delivery times?
A : The system will automatically select your shipping options based on your postcode for UK and Mainland Areas or for international shipping please select from the drop down bar. approximate shipping charge.
Please see below for Mainland UK Shipping Charges